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What to Let 911 Operators Know in the Event of a Fire

In the event of a fire, you may find yourself having to call 9-1-1 to ask for assistance. Here are a few things to keep in mind and what 9-1-1 operators need to know to be able to send help.

Stay calm - Take a deep breath and remain as calm as you can. Use a clear voice when communicating with the dispatcher. Once you’re on the call, the 9-1-1 dispatcher will ask you questions to gather information they need to send an appropriate response team to assist you.

What is the nature of the emergency – Be prepared to inform the dispatcher of the nature of the emergency such as a fire, car accident, medical or trauma emergency, etc.

How many people are affected and what are their conditions – A dispatcher will most certainly ascertain if you need police, firefighters or an ambulance. Provide them with basic information if you can about any victims and the nature of their injuries (i.e. if they are breathing, pulse present and any significant bleeding or other life-threatening injuries).

What is the location of the emergency
- Be as specific as possible. Provide the specific area of the building or property that’s on fire as well as any other instructions for accessing the site, such as a code needed to access.

Provide a call back number - In case the call is disconnected, or responders have trouble finding the site, be ready to provide your contact number or a call back number so they can call you back.

Teach your child to call 9-1-1 – In the event of a fire, your child may find themselves needing to call for help. Teach them to provide their name, parent’s name, telephone number, and most importantly their address. Tell them to answer all the 9-1-1 dispatcher’s questions and to stay on the phone until instructed to hang up.

Contact Hero Fire Protection to schedule a free fire safety assessment. We are a full-service fire protection company in Hawaii dedicated in educating families about the devastating effects of home fires and other home safety issues.
Contact us today to get a FREE fire safety assessment and receive a FREE emergency kit.
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